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Return & Exchange Policy
( For Domestic Orders Only)
Return Policy: We enforce a 15 day return policy, and we offer exchanges and merchandise credits only.
Refunds: We do not offer refunds, for any reason!
Opened & Used Items: Any opened, used items will not qualify for a exchange. The item must be returned in a re-sellable condition. Any items broken upon return to us will not be accepted, so please be sure to re-package the items carefully.
RMAs (Return Merchandise Authorization): To begin a the return/exchange process you must first contact us, via phone for a RMA # within 3 days of receiving damaged item(s). Once you have been given your RMA # you must return the item to us with this number on the outside of the package. If there is no RMA number attached, your item will be refused, and returned to you. The package must also be post marked with a date that falls within our 15 day return policy period or it will be refused. All items are accepted for returns at your shipping expense. If you are simply unhappy with the product, and it is unopened, and unused, or in its original condition, you may ship it back for a merchandise credit less a 10% restocking fee. Shipping & handling is non refundable. If the item does not function as advertised, you may call us to obtain an RMA, and ship the item back to us, at your expense. We will ship you a new item at our expense plus we always add a gift to compensate our customers for the return shipping fee.
Damaged In Transit: For all items damaged in transit you must file a claim with the USPS, if insurance was not purchased, no recourse is available.
Shipping & Handling: All merchandise is shipped via the United States Postal Service, this includes all international orders. Also, we pride our self on quality packaging to ensure little, or no breakage!
Clearance Items: All Sales On Clearance Items Are final!
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HOLIDAY SPECIALS
