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Common Questions
Question: Is this a secure website?
Yes, all our transactions are processed thru Authorize.net, the industry’s leading online payment gateway, which utilizes the latest 128 bit SSL technology for secure IP transactions.
Question: What is your privacy policy?
All information provided by you is kept confidential, and is only used to process your current transaction. All credit card information is discarded by our system within 30 days of your transaction. We only maintain your e-mail address for promotional e-mails, and newsletters.
Question: What shipping methods are available to us?
All our shipping needs are met by the USPS (United States Postal Service) We provide Priority Mail, Parcel Post, Express Mail, and First Class Mail services. Tracking will be available thru the USPS after shipping. Please see our shipping & return policies regarding International orders, and Domestic orders.
Question: Do you ship internationally?
Yes we do offer worldwide shipping. Please see all our rules, and regulations regarding orders for shipment outside the USA. We have a very rigid policy in place for international orders. All rules and regulations must be followed to insure that your transaction is successful. All international orders are shipped via USPS Priority International Mail. Click here to view our order requirements.
Question: What payment methods do you accept?
We are currently accepting Visa, Mastercard, Discover, American Express, E-Checks, and all Money Orders, and Personal Checks drawn on US banks. All E-checks, and personal checks must clear our bank before we begin processing your transaction.
Question: What is your return policy?
We have a 15 day return policy, you must contact us by phone within 3 days of receipt of the merchandise for a RMA (return merchandise authorization) Providing you have a RMA number and have mailed the item back to us post marked within our 15 day time frame we will honor this policy. If your package dose not have a RMA number on the outside of the box it will be refused, and returned to you. All returns are at your shipping expense, and you will be issued a merchandise credit (less a 10% restocking fee) or a replacement item. There are no refunds, we only offer merchandise credit, and exchanges for non-working or unwanted merchandise. Goods damaged in transit are covered by USPS insurance. If insurance was not purchased no replacement item will be issued. Click here to view our return policy.
Question: Do I need shipping insurance or tracking?
We do offer optional shipping insurance, and tracking which we strongly suggest you purchase. (If you choose not to insure your items we will not be liable for goods damaged in transit) We inspect, and test all our items to the best of our ability prior to shipping to insure problems are limited. If you did take insurance on your item(s) you must file a claim with the USPS. Please maintain all receipts for your records.
Question: Do you accept phone orders?
Yes, we will gladly accept all phone orders. Our store hours are 9:00 am - 10:00 pm, EST, Monday - Saturday. Please see our contact information for our toll free order number.
Question: After I place my order, how long will it take to ship?
Our company prides itself on quick order processing. We know it can be very agonizing to wait for merchandise to arrive in the mail, so we work hard to ship all in stock orders within 3 business days of a completed payment.
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Toy Guns
